Privacy Policy
Last Updated: December 25, 2025
This Privacy Policy describes how TrendingCaptions ("we", "us", or "our"), operated from the Republic of Cyprus, collects, uses, and protects your information when you use our Telegram Bot and related services (the "Service").
1. Data We Collect
We believe in data minimization. We only collect what is strictly necessary to provide the Service:
- Telegram Data: Your Telegram User ID, Username, and First Name (provided automatically by Telegram API).
- User Content: Video and audio files you upload for captioning.
- Transaction Data: Records of credits purchased via Telegram Stars (Subscription IDs, Payment IDs). We do not have access to your credit card details; payments are processed entirely by Telegram.
2. How We Use Your Data
- To generate subtitles for your videos using AI transcription.
- To manage your credit balance and subscriptions.
- To provide customer support.
3. Data Storage & Retention
We manage your uploaded content to balance privacy and service quality:
- Processing: Your videos are uploaded to our secure servers for processing.
- Retention Policy: We reserve the right to retain uploaded content and generated results to improve our transcription accuracy and overall service quality. This data is stored securely and is not shared with third parties for marketing purposes.
4. Third-Party Services
We use trusted infrastructure providers to operate the Service:
- Infrastructure Providers (USA/EU): For secure hosting, computing, and storage.
- Telegram (UAE): For the user interface and payment processing.
- AI Providers: We utilize advanced open-source AI models for transcription.
5. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR) and Cyprus Law, you have the right to:
- Access the personal data we hold about you.
- Request deletion of your data ("Right to be Forgotten").
- Object to processing.
To exercise these rights, please contact support at [email protected].
6. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time without prior notice. The latest version will always be available at this URL. Continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.
7. Contact Us
For privacy concerns, please contact us at [email protected].